Refund policy
Return & Replacement Policy
At Shilohs, we stand by the quality of our products and want you to be fully satisfied with your purchase. While we do not typically accept returns, we are happy to offer replacements in cases where products arrive damaged, defective, or if there is an error with your order.
Replacement Policy
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Eligibility for Replacement:
- Products that arrive damaged or defective.
- Orders that are incorrect, such as receiving the wrong item or size.
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How to Request a Replacement:
- Please contact our customer support team at shilohsprotect@gmail.com within 14 days of receiving your order.
- Include your order number, a description of the issue, and any relevant photos of the damaged or incorrect items.
- Once your request is reviewed and approved, we will send out a replacement item at no additional cost to you.
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Replacement Processing Time:
- After approval, replacements are typically processed and shipped within 3-5 business days.
- You will receive a confirmation email with tracking information once your replacement has shipped.
Non-Returnable Items
- Due to the nature of our products and hygiene concerns, we do not accept returns or exchanges for any other reasons aside from the issues mentioned above.
Shipping Costs
- Shilohs will cover the shipping costs for sending out your replacement item. You will not be responsible for any additional fees.
Customer Satisfaction
- Your satisfaction is our top priority. If you have any concerns about your order or need assistance, please do not hesitate to reach out to us at shilohsprotect@gmail.com. We are here to help and will do everything we can to ensure you have a positive experience with Shilohs.